Click on the links below to view the FAQ answers.
How do I contact you guys?
Please use the 'contacts form' we normally reply within 12 hours.
Can I return a defective product?
You may return a defective item within 30 days of purchase only after requesting a RMA (Return authorization Number) via our contact form. Buyer must provied a valid tracking number, pay return shipping and full insurance.We will refund your purchase price (less shipping) to your method of purchasing after receiving the defective goods.
I want to make a purchase but require more information?
If you require more information before purchasing. Please use the contact form to ask your questions. We normally respond within 12 hours except weekends and holidays.
My purchase was damaged in shipping. How do I proceed with a replacement ?
We do apologize for any inconvenience this has caused.
I live outside the USA can I purchased from you?
Being that our products are one-off handcrafted items it is not possible to ship another as no two are the same.
However, in many cases you can purchase a similar item off our web site.
Yes, you can purchase from us.
All we require is the extra shipping cost to a country outside of the US. Basically, fill in our contact form with you address & zip code plus the item you would like to purchase.
We will get back to you within 12 hours with the shipping cost. If the cost is agreeable, then purchase the item and send the shipping via our payment page.
You are responsible for all duty or customs tariffs in your country.